The front office is no longer just about service - it’s about foresight. AI is shifting CX from reactive to predictive, from transactional to intuitive. Can businesses turn every customer interaction into an opportunity for real-time value creation? This session unpacks how AI-driven CX is setting new benchmarks in engagement, efficiency, and competitive edge.
Wednesday April 23, 2025 12:05pm - 12:35pm IST Hall 3
