Loading…
← Back to schedule
Session XVIII: Fireside Chat: Will AI-First CX Set a New Benchmark for Front Office Excellence?
Wednesday April 23, 2025 12:05pm - 12:35pm IST
Hall 3
The front office is no longer just about service - it’s about foresight. AI is shifting CX from reactive to predictive, from transactional to intuitive. Can businesses turn every customer interaction into an opportunity for real-time value creation? This session unpacks how AI-driven CX is setting new benchmarks in engagement, efficiency, and competitive edge.
Moderators
avatar for Sreyssha George

Sreyssha George

Managing Director and Partner, BCG
I help organizations transform by strengthening their people, technology, and data capabilities. I lead BCG’s Global Capability Center (GCC) topic globally, as well as our AI and GenAI agenda across the region.With over 16 years of experience at BCG, I have led large-scale transformation... Read More →
Speakers
avatar for Raja Jamalamadaka

Raja Jamalamadaka

Country Head and Board Director, Roche Digital Center of Excellence, India
Raja Jamalamadaka is Country head and board director of Roche Digital Center of Excellence India with nearly 1000 staff members spread across offices in Pune, Hyderabad and Chennai. He has over 25 years of experience in the technology industry as an executive and an entrepreneur... Read More →
avatar for Sirisha Voruganti

Sirisha Voruganti

CEO and MD, Lloyds Technology Centre
Sirisha Voruganti, brings 33 years of global executive experience spanning research labs, product engineering, strategy, mergers and acquisitions, business development and consulting across public and private sectors. She is today the CEO and MD of Lloyds Technology Centre, one of... Read More →
Wednesday April 23, 2025 12:05pm - 12:35pm IST
Hall 3
  Fireside Chat

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Tweet Share
Share Modal

Share this link via

Or copy link