nasscom GCC Summit & Awards 2025

nasscom GCC Summit & Awards 2025

10:05am IST

Session III: Fireside Chat: The Big Shift: How Mature GCCs Are Reinventing for the Future

Tuesday April 22, 2025 10:05am - 10:35am IST

As industries evolve and disruption accelerates, established GCCs stand at a critical inflection point. Once built for efficiency, they are now expected to lead enterprise-wide reinvention, drive innovation at scale, and shape the future of global business. With AI, automation, and shifting industry dynamics redefining priorities, how are these GCCs evolving to stay ahead? This session unpacks the bold strategies, new operating models, and transformative shifts that will define the next era of GCC leadership.

Moderators

Rajesh Nambiar

President, Nasscom

Rajesh Nambiar is the President of Nasscom since October 2024. With over three decades of rich experience in enterprise technologies, Mr. Nambiar is a veteran in the global technology landscape. He has played a pivotal role in driving digital transformations and building successful... Read More →

Speakers

Kalavathi G V

Executive Director and Head - Global Development Center, Siemens Healthineers

Kala is the Executive Director and Head - Global Development Center (DC) of Siemens Healthineers. She spearheads DC, which is engaged in creating cutting-edge technology for precision health solutions. DC has operations in India and Slovakia, and DC India is the largest technology... Read More →

Vijayaraman J. Subramanian

Vice President & Managing Director, Verizon India

Vijayaraman J. Subramanian (Vijay) is the Vice President & Managing Director for Verizon India, oneof the largest telecoms based Global Capability Centers (GCC) in the country. Vijay spearheads thecharter for transforming and evolving Verizon India as a strategic center, an innovation... Read More →

Tuesday April 22, 2025 10:05am - 10:35am IST
Hall 3

Fireside Chat

10:35am IST

Session IV: Fireside Chat: Born in Disruption: How New-Age GCCs Are Redefining the Next Five Years

Tuesday April 22, 2025 10:35am - 11:05am IST

A new generation of GCCs is emerging - not as extensions, but as strategic nerve centres driving enterprise reinvention. Born in an era of AI acceleration, industry disruption, and shifting global priorities, these GCCs are moving beyond traditional mandates to lead high-value innovation, build next-gen capabilities, and influence core business strategy. This session explores how new-age GCCs are designing for agility, scaling impact faster, and setting the blueprint for the next five years of global enterprise evolution.

Moderators

Sindhu Gangadharan

SAP Labs India MD; Chairperson, Nasscom, SAP Labs India

Sindhu Gangadharan is among the leading voices in the world of technology today. Sindhu is widely regarded as the Technology Humanist – a title she earned for her deep-rooted belief in Technology and for leveraging Tech solutions for the benefit of the society at large.Sindhu holds... Read More →

Speakers

Naveen Gullapalii

Managing Director, Amgen India

Naveen Gullapalli is the Managing Director of Amgen India. He leads the Amgen India technology and innovation site in Hyderabad leveraging his extensive experience leading global operations and adjoining functions across the pharmaceutical, finance and technology industries. His deep... Read More →

Akshay Sahni

Country Head, Chevron India

Tuesday April 22, 2025 10:35am - 11:05am IST
Hall 3

Fireside Chat

11:35am IST

Session V: Fireside Chat: Beyond $100 Billion: Will GCCs Redefine India’s Global Economic Leadership?

Tuesday April 22, 2025 11:35am - 12:00pm IST

As India aims for a $5 trillion economy, GCCs are set to play a pivotal role in reshaping its global economic leadership. Join us for an exclusive session on how GCCs can drive innovation, foster global partnerships, and push India beyond $100 billion in economic impact. The future of India's economic dominance starts here.

Moderators

Rajesh Nambiar

President, Nasscom

Rajesh Nambiar is the President of Nasscom since October 2024. With over three decades of rich experience in enterprise technologies, Mr. Nambiar is a veteran in the global technology landscape. He has played a pivotal role in driving digital transformations and building successful... Read More →

Tuesday April 22, 2025 11:35am - 12:00pm IST
Hall 3

Fireside Chat

12:00pm IST

Session VI: Fireside Chat: The AI Awakens: Can GCCs Become the Jedi of Global AI Strategy?

Tuesday April 22, 2025 12:00pm - 12:30pm IST

For decades, GCCs have powered the digital engines of global enterprises. Now, they are architecting the AI-first future. As AI shifts from automation to self-evolving intelligence, GCCs are moving beyond execution to engineering autonomous ecosystems-where machines predict, decide, and optimize at scale. This session explores what’s next: How GCCs are building AI command hubs that drive real-time intelligence, orchestrate cognitive supply chains, and shape enterprise strategy with unprecedented precision. In this AI-powered economy, GCCs aren’t just keeping pace- they are setting the agenda for the next era of global competitiveness.

Tuesday April 22, 2025 12:00pm - 12:30pm IST
Hall 3

Fireside Chat

12:30pm IST

Session VII: Fireside Chat: From Execution to Influence: Can India Drive Global Decision-Making?

Tuesday April 22, 2025 12:30pm - 12:55pm IST

Global enterprises aren’t just expanding in India - they’re recalibrating around it. As industries navigate disruption, India’s GCCs, engineering hubs, and strategic talent are shifting from operational engines to the nerve centres of critical decision-making. This session deciphers how India is shaping high-impact strategies, driving enterprise reinvention, and positioning itself as the command centre of global business transformation.

Moderators

Anahita Tiwari

Managing Director, Morgan Stanley

Anahita Tiwari joined Morgan Stanley in September 2021 as Managing Director and Head of India Global Centers. She has a seat at the Global Wellbeing Board and is also on the Asia Diversity Council. She has championed diversity and inclusion initiatives in the region. Anahita has 29... Read More →

Speakers

Jay Doshi

MD, Corporate Units, Digital & India, BT Group

Jay is responsible for strategy, delivery and operations for BT Group’s Enterprise & Technology as well as transforming the Digital experience for 100,000+ colleagues. Jay plays a global role for BT based out of Bangalore. In addition to his role as MD, Jay leads BT’s Technology... Read More →

Sachin Kulkarni

President, Global Services, Fiserv

Sachin is responsible for Global Services, the engineering and innovation center for Fiserv, which provides financial technology solutions to clients globally. As the Delivery Head for the Financial Institution Group at Global Services, Sachin focuses across the portfolio including... Read More →

Tuesday April 22, 2025 12:30pm - 12:55pm IST
Hall 3

Fireside Chat

2:00pm IST

Track 1 | Technology (Hall 3) | Session 1A: Fireside Chat: The Great BFSI Rebuild: Can Cloud, AI & Data Reinvent Financial Services?

Tuesday April 22, 2025 2:00pm - 2:25pm IST

The BFSI sector is at a crossroads, legacy systems can’t keep pace with the demands of a digital-first economy. As cloud, AI, and data converge, financial services are being reimagined for speed, security, and hyper-personalization. But can enterprises move beyond incremental change to full-scale reinvention? This session decodes how BFSI leaders are leveraging technology to drive resilience, unlock new revenue streams, and redefine the future of finance.

Moderators

Shyam Gopalkrishnan

Global Head of Corporate Risk Strategy & Transformation And Head of Corporate Risk - India and the Philippines Region, Wells Fargo & Company

Shyam leads Global Corporate Risk Strategy & Transformation and is the head of Corporate Risk for India and the Philippines region. He joined Wells Fargo in 2020. With extensive financial industry experience, Shyam has held leadership roles at Deutsche Bank and Bank of America. At... Read More →

Speakers

Oindrila Majumdar

Executive Vice President and CEO, TIAA Global Capabilities

Oindrila Majumdar is the Executive Vice President and Chief Executive Officer at TIAA Global Capabilities (TIAA GC). She joined the firm in 2018. Oindrila played an instrumental role in setting up and leading key Client Services and Technology capabilities across Retirement Services... Read More →

Sudish Panicker

Global Head of Accounting, Operations and Site Executive, BNY India

Tuesday April 22, 2025 2:00pm - 2:25pm IST
Hall 3

Fireside Chat

2:25pm IST

Track 1 | Technology (Hall 3) | Session 2A: Fireside Chat: AI in Action: What’s Working, What’s Not, and What’s Next?

Tuesday April 22, 2025 2:25pm - 2:50pm IST

As AI becomes the backbone of enterprise strategy, GCCs are the architects of AI-driven transformation. But while some are shaping the future with scalable AI solutions, others remain stuck in pilot mode. What sets them apart? This session unpacks the most impactful AI use cases, the roadblocks to scaling, and the blueprint for GCCs to lead the next wave of AI-powered innovation, driving not just efficiency, but global competitive advantage.

Tuesday April 22, 2025 2:25pm - 2:50pm IST
Hall 3

Fireside Chat

2:50pm IST

Track 1 | Technology (Hall 3) | Session 3A: Fireside Chat: From Platforms to Products: Can GCCs Build the Data Pipelines that Power Scalable AI?

Tuesday April 22, 2025 2:50pm - 3:20pm IST

In the race to industrialize AI, building scalable models is only part of the story. The real differentiator lies in robust data pipelines that fuel intelligent platforms and enable product-grade AI. As GCCs move from experimentation to enterprise-grade AI, this session explores how they can design end-to-end data architectures that drive efficiency, resilience, and long-term business impact.

Tuesday April 22, 2025 2:50pm - 3:20pm IST
Hall 3

Fireside Chat

4:30pm IST

Session IX: Fireside Chat: The Great Mobility Convergence: When AI, 5G, and IoT Redefine Transportation

Tuesday April 22, 2025 4:30pm - 4:55pm IST

The roads are thinking, vehicles are deciding, and mobility is evolving beyond human intervention. As AI orchestrates real-time decisions, 5G enables instantaneous communication, and IoT turns infrastructure into a living network, transportation is transforming from a system of movement to an ecosystem of intelligence. This session unpacks how this convergence is rewriting the rules of speed, safety, and sustainability - driving us toward a future where mobility is not just smart, but sentient.

Tuesday April 22, 2025 4:30pm - 4:55pm IST
Hall 3

Fireside Chat

5:20pm IST

Session XI: Fireside Chat: Rewriting the Rules: What If Leadership Meant Breaking Everything That Works?

Tuesday April 22, 2025 5:20pm - 5:45pm IST

What if the biggest threat to your success is what’s already working? In a world where disruption moves faster than strategy, great leaders don’t just adapt, they dismantle, rethink, and rebuild before they’re forced to. This session dives into the bold, uncomfortable, and game-changing choices that separate leaders from followers. Are you ready to break what’s working today to build what’s unstoppable tomorrow?

Moderators

Amit Kalra

Head GBS, Swiss Re Global Business Solutions India Private Limited

As Managing Director at Swiss Re group, Amit Kalra has more than 20 years of global leadership experience in financial services industry. He leads Swiss Re's Global Business Solutions division, which offers groupwide capabilities of Global Procurement, Digital Services for employees... Read More →

Speakers

Praveen Kumar

CEO, BGSC India

Rajat Raheja

Division President, Amdocs

Rajat leads the Global Operations of Amdocs consisting of 80+ sites across geographies. He is responsible for driving organization’s global site strategy and ensuring seamless operations of workplaces. Additionally, Rajat is the Division President of Amdocs India. In his role, he... Read More →

Tuesday April 22, 2025 5:20pm - 5:45pm IST
Hall 3

Fireside Chat

9:30am IST

Session XIII: Fireside Chat: The Road to Expansion: Will the National Framework Define the Future of GCCs in India?

Wednesday April 23, 2025 9:30am - 9:55am IST

India’s GCC evolution is entering a new phase - one that goes beyond metros to unlock the potential of emerging cities. With policy reforms, infrastructure incentives, and a push for distributed growth, the national framework aims to position India as a truly scalable, innovation-driven GCC powerhouse. This session explores how strategic interventions are shaping the next wave of expansion, driving high-value capabilities, and redefining India’s global leadership in enterprise transformation.

Moderators

Rajesh Nambiar

President, Nasscom

Rajesh Nambiar is the President of Nasscom since October 2024. With over three decades of rich experience in enterprise technologies, Mr. Nambiar is a veteran in the global technology landscape. He has played a pivotal role in driving digital transformations and building successful... Read More →

Speakers

S Krishnan

Secretary, Ministry of Electronics and Information Technology, Government of India

Wednesday April 23, 2025 9:30am - 9:55am IST
Hall 3

Fireside Chat

11:15am IST

Session XVI: Fireside Chat: The Cloud Conundrum: Balancing Agility, Resilience, and Competitive Edge

Wednesday April 23, 2025 11:15am - 11:40am IST

In the cloud economy, speed wins- but stability sustains. As enterprises push for hyper-agility, the risk of complexity, cost creep, and security gaps grows. Can businesses scale fast without losing control? This session dives into how leaders are engineering cloud strategies that balance agility with resilience- turning the cloud from a tool into a true competitive weapon.

Moderators

Sumeet Mathur

Senior Vice President & Managing Director, ServiceNow India

Sumeet Mathur is the Senior Vice President & Managing Director of ServiceNow’s India Technology Centre with about 30 years of global experience in building teams and software at scale. In his current role at ServiceNow, he is global head of product development for ServiceNow’s... Read More →

Speakers

Swethnisha Panicker

CIO - Enabling Functions, Merck Group KGaA Darmstadt

Swethnisha Panicker is a distinguished technology leader with a wealth of experience in developing technology products and leading extensive digital transformations. As the Chief Information Officer (CIO) for Enabling Functions at Merck Group, a prominent DAX40 company, Swethnisha... Read More →

Wednesday April 23, 2025 11:15am - 11:40am IST
Hall 3

Fireside Chat

11:40am IST

Session XVII: Fireside Chat: The Cyber-Resilient Enterprise: What Will Define the Secure Businesses of the Future?

Wednesday April 23, 2025 11:40am - 12:05pm IST

In an era where cyber risk is business risk, resilience is a boardroom mandate. As attacks grow more targeted and compliance demands intensify, resilience must be built, not bolted on. This session explores how leaders are embedding zero-trust security, AI-driven threat intelligence, and real-time risk management into the core of their operations to stay secure, competitive, and always ahead.

Wednesday April 23, 2025 11:40am - 12:05pm IST
Hall 3

Fireside Chat

12:05pm IST

Session XVIII: Fireside Chat: Will AI-First CX Set a New Benchmark for Front Office Excellence?

Wednesday April 23, 2025 12:05pm - 12:35pm IST

The front office is no longer just about service - it’s about foresight. AI is shifting CX from reactive to predictive, from transactional to intuitive. Can businesses turn every customer interaction into an opportunity for real-time value creation? This session unpacks how AI-driven CX is setting new benchmarks in engagement, efficiency, and competitive edge.

Wednesday April 23, 2025 12:05pm - 12:35pm IST
Hall 3

Fireside Chat

2:15pm IST

Session XX: Fireside Chat: Investing in the AI Economy: Capital, Creativity, and Competitive Edge

Wednesday April 23, 2025 2:15pm - 2:40pm IST

As AI reshapes industries and business models, capital is flowing toward new frontiers of innovation. This session will explore how AI is influencing investment decisions, which sectors are poised to attract the most AI-driven capital in the next decade, and how venture capital can balance the promise of AI-driven growth with sustainable value creation. It will also examine how targeted incentives for R&D and stronger intellectual property frameworks can accelerate AI-driven innovation in India.

Moderators

Ruchika Panesar

Country Head - India, NatWest Group

Ruchika Panesar heads the India hub of NatWest Group, a leading bank in the UK. As Country Head, India, she spearheads the design and execution of strategic initiatives in collaboration with senior leaders across the Bank, with an emphasis on delivering world class experiences for... Read More →

Speakers

Rajan Anandan

Managing Director, Peak XV & Surge

As part of the leadership team at Peak XV Partners, Rajan is focusing on developing Surge into the world's top scale-up program for startups by acting as an investment advisor and mentor to the programme's founders.Surge aims to engineer rapid early progress for startups, by enabling... Read More →

Wednesday April 23, 2025 2:15pm - 2:40pm IST
Hall 3

Fireside Chat

3:05pm IST

Session XXII: Fireside Chat: From Molecules to Miracles: AI, Innovation & the Future of Drug Discovery

Wednesday April 23, 2025 3:05pm - 3:35pm IST

The next frontier of medicine is being shaped by AI-driven drug discovery, precision therapies, and groundbreaking innovations in biotechnology. In this fireside chat, we dive into how AI is revolutionizing R&D, the role of genomics in hyper-personalized treatments, and how technologies like 3D printing are redefining drug development and delivery. As science and technology converge, what will the future of medicine look like-and how fast can we get there?

Moderators

Rajesh Nambiar

President, Nasscom

Rajesh Nambiar is the President of Nasscom since October 2024. With over three decades of rich experience in enterprise technologies, Mr. Nambiar is a veteran in the global technology landscape. He has played a pivotal role in driving digital transformations and building successful... Read More →

Speakers

G V Prasad

Co-Chairman & MD, Dr. Reddy's Laboratories Ltd.

Prasad holds a graduate degree in Industrial Administration from Purdue University and is an undergraduate in chemical engineering from Illinois Institute of Technology, Chicago. He has been part of the Dr Reddy’s group as a board member from the year 1986 and in a full-time role... Read More →

Wednesday April 23, 2025 3:05pm - 3:35pm IST
Hall 3

Fireside Chat