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Tuesday, April 22
 

8:00am IST

Arrival and Registration at Hyderabad International Convention Centre
Tuesday April 22, 2025 8:00am - 9:00am IST
Pre-Function Area
Arrival and Registration at Hyderabad International Convention Centre
Tuesday April 22, 2025 8:00am - 9:00am IST
Pre-Function Area
  Registration

9:10am IST

Welcome to nasscom GCC Summit 2025
Tuesday April 22, 2025 9:10am - 9:25am IST
Hall 3
Welcome to nasscom GCC Summit 2025
Tuesday April 22, 2025 9:10am - 9:25am IST
Hall 3
  Welcome

9:30am IST

Session I: nasscom GCC Chairperson’s Address
Tuesday April 22, 2025 9:30am - 9:40am IST
Hall 3
nasscom GCC Chairperson’s Address
Speakers
MM
Tuesday April 22, 2025 9:30am - 9:40am IST
Hall 3
  Address

9:40am IST

Session II: Keynote: The Rise of Intelligence: Navigating a World That Thinks for Itself
Tuesday April 22, 2025 9:40am - 10:05am IST
Hall 3
The world is no longer just connected- it’s thinking, adapting, and evolving in real-time. Welcome to The Intelligent Era, where business models, industries, and leadership itself are being redefined by intelligence at every level. The question is no longer if you should adapt, but how fast. This session sets the stage for a world where intelligent systems drive decision-making, organizations become self-optimizing, and leaders must embrace a future where thinking machines and human ingenuity collide. The future won’t wait, are you ready?
Speakers
avatar for David A. Smith

David A. Smith

Futurist and CEO, Global Futures and Foresight
David Smith is the CEO and Futurist at Global Futures and Foresight, a futures research firm based in London, which he has led for the past 19 years. He has 40 years of technical, business development, marketing, leadership, and strategy experience, in global IT and IT services firms... Read More →
Tuesday April 22, 2025 9:40am - 10:05am IST
Hall 3
  Keynote

10:05am IST

Session III: Fireside Chat: The Big Shift: How Mature GCCs Are Reinventing for the Future
Tuesday April 22, 2025 10:05am - 10:30am IST
Hall 3
As industries evolve and disruption accelerates, established GCCs stand at a critical inflection point. Once built for efficiency, they are now expected to lead enterprise-wide reinvention, drive innovation at scale, and shape the future of global business. With AI, automation, and shifting industry dynamics redefining priorities, how are these GCCs evolving to stay ahead? This session unpacks the bold strategies, new operating models, and transformative shifts that will define the next era of GCC leadership.
Tuesday April 22, 2025 10:05am - 10:30am IST
Hall 3
  Fireside Chat

10:30am IST

Session IV: Fireside Chat: Born in Disruption: How New-Age GCCs Are Redefining the Next Five Years
Tuesday April 22, 2025 10:30am - 10:55am IST
Hall 3
A new generation of GCCs is emerging - not as extensions, but as strategic nerve centres driving enterprise reinvention. Born in an era of AI acceleration, industry disruption, and shifting global priorities, these GCCs are moving beyond traditional mandates to lead high-value innovation, build next-gen capabilities, and influence core business strategy. This session explores how new-age GCCs are designing for agility, scaling impact faster, and setting the blueprint for the next five years of global enterprise evolution.
Tuesday April 22, 2025 10:30am - 10:55am IST
Hall 3
  Fireside Chat

10:55am IST

Networking Tea & Coffee
Tuesday April 22, 2025 10:55am - 11:25am IST
F&B Area
Networking Tea & Coffee
Tuesday April 22, 2025 10:55am - 11:25am IST
F&B Area
  Networking

11:00am IST

Masterclass by David A Smith
Tuesday April 22, 2025 11:00am - 11:45am IST
Hall 1
Masterclass by David A Smith
Speakers
avatar for David A. Smith

David A. Smith

Futurist and CEO, Global Futures and Foresight
David Smith is the CEO and Futurist at Global Futures and Foresight, a futures research firm based in London, which he has led for the past 19 years. He has 40 years of technical, business development, marketing, leadership, and strategy experience, in global IT and IT services firms... Read More →
Tuesday April 22, 2025 11:00am - 11:45am IST
Hall 1
  Masterclass

11:00am IST

Workshop 1: From Backstage to Front Row: Building the GCC Brand Buzz
Tuesday April 22, 2025 11:00am - 11:45am IST
MR G.05 + MR G.06
GCCs have long been the enterprise’s quiet achievers, now it’s time to own the spotlight. This workshop/session explores how GCCs can craft a bold brand identity, amplify their strategic value, and turn employees into brand evangelists. Backed by fresh research, we will unpack how leading GCCs are building buzz, winning mindshare, and stepping out as brands in their own right.
Tuesday April 22, 2025 11:00am - 11:45am IST
MR G.05 + MR G.06
  Workshop

11:30am IST

Session V: Fireside Chat: Beyond $100 Billion: Will GCCs Redefine India’s Global Economic Leadership?
Tuesday April 22, 2025 11:30am - 11:50am IST
Hall 3
As India aims for a $5 trillion economy, GCCs are set to play a pivotal role in reshaping its global economic leadership. Join us for an exclusive session on how GCCs can drive innovation, foster global partnerships, and push India beyond $100 billion in economic impact. The future of India's economic dominance starts here.
Tuesday April 22, 2025 11:30am - 11:50am IST
Hall 3
  Fireside Chat

11:50am IST

Session VI: Fireside Chat: The AI Awakens: Can GCCs Become the Jedi of Global AI Strategy?
Tuesday April 22, 2025 11:50am - 12:15pm IST
Hall 3
For decades, GCCs have powered the digital engines of global enterprises. Now, they are architecting the AI-first future. As AI shifts from automation to self-evolving intelligence, GCCs are moving beyond execution to engineering autonomous ecosystems-where machines predict, decide, and optimize at scale. This session explores what’s next: How GCCs are building AI command hubs that drive real-time intelligence, orchestrate cognitive supply chains, and shape enterprise strategy with unprecedented precision. In this AI-powered economy, GCCs aren’t just keeping pace- they are setting the agenda for the next era of global competitiveness.
Tuesday April 22, 2025 11:50am - 12:15pm IST
Hall 3
  Fireside Chat

12:00pm IST

Workshop 2: Can GenAI Build Your Next App in Real Time?
Tuesday April 22, 2025 12:00pm - 12:45pm IST
MR G.05 + MR G.06
We’re entering an era where code writes itself, and your biggest advantage is how fast you can harness it. However, institutionalising guardrails around GenAI adoption for security, governance, and accuracy is critical - especially for enterprise grade software development. Join Krishna G, on this session to explore how GenAI, low-code, and Agentic AI copilots are reshaping software development from the ground up. Watch how prompt engineering powers the generation of a full-scale, enterprise-ready app based on LIVE audience poll, from just natural language prompts. Discover how to pick the right AI pilots, get an AI maturity assessment tool for your enterprise, and turn AI into your software development advantage!
Tuesday April 22, 2025 12:00pm - 12:45pm IST
MR G.05 + MR G.06
  Workshop

12:15pm IST

Session VII: Fireside Chat: From Execution to Influence: Can India Drive Global Decision-Making?
Tuesday April 22, 2025 12:15pm - 12:40pm IST
Hall 3
Global enterprises aren’t just expanding in India - they’re recalibrating around it. As industries navigate disruption, India’s GCCs, engineering hubs, and strategic talent are shifting from operational engines to the nerve centres of critical decision-making. This session deciphers how India is shaping high-impact strategies, driving enterprise reinvention, and positioning itself as the command centre of global business transformation.
Tuesday April 22, 2025 12:15pm - 12:40pm IST
Hall 3
  Fireside Chat

12:40pm IST

Session VIII: Keynote: The Next Era of Aerial Innovation: How UAVs Are Transforming Industries
Tuesday April 22, 2025 12:40pm - 1:00pm IST
Hall 3
UAVs are no longer just eyes in the sky -they are becoming autonomous decision-makers, transforming surveillance, logistics, and infrastructure intelligence. As AI, edge computing, and advanced materials converge, drones are unlocking new frontiers in operational efficiency, security, and real-time data ecosystems. This session explores how UAVs are shaping the future of industries and redefining global competitiveness.
Tuesday April 22, 2025 12:40pm - 1:00pm IST
Hall 3
  Keynote

1:00pm IST

Networking Lunch
Tuesday April 22, 2025 1:00pm - 2:00pm IST
F&B Area
Networking Lunch
Tuesday April 22, 2025 1:00pm - 2:00pm IST
F&B Area
  Networking

2:00pm IST

Track 1 | Technology (Hall 3) | Session 1A: Fireside Chat: The Great BFSI Rebuild: Can Cloud, AI & Data Reinvent Financial Services?
Tuesday April 22, 2025 2:00pm - 2:25pm IST
Hall 3
The BFSI sector is at a crossroads, legacy systems can’t keep pace with the demands of a digital-first economy. As cloud, AI, and data converge, financial services are being reimagined for speed, security, and hyper-personalization. But can enterprises move beyond incremental change to full-scale reinvention? This session decodes how BFSI leaders are leveraging technology to drive resilience, unlock new revenue streams, and redefine the future of finance.
Tuesday April 22, 2025 2:00pm - 2:25pm IST
Hall 3
  Fireside Chat

2:00pm IST

Workshop 3:
Tuesday April 22, 2025 2:00pm - 2:45pm IST
MR G.05 + MR G.06
KPMG
Tuesday April 22, 2025 2:00pm - 2:45pm IST
MR G.05 + MR G.06
  Workshop

2:00pm IST

Track 2 | Mid-market GCCs (Hall 1)
Tuesday April 22, 2025 2:00pm - 3:20pm IST
Hall 1
Track 2 | Mid-market GCCs (Hall 1)
Tuesday April 22, 2025 2:00pm - 3:20pm IST
Hall 1
  Track

2:25pm IST

Track 1 | Technology (Hall 3) | Session 2A: Fireside Chat: AI in Action: What’s Working, What’s Not, and What’s Next?
Tuesday April 22, 2025 2:25pm - 2:50pm IST
Hall 3
As AI becomes the backbone of enterprise strategy, GCCs are the architects of AI-driven transformation. But while some are shaping the future with scalable AI solutions, others remain stuck in pilot mode. What sets them apart? This session unpacks the most impactful AI use cases, the roadblocks to scaling, and the blueprint for GCCs to lead the next wave of AI-powered innovation, driving not just efficiency, but global competitive advantage.
Tuesday April 22, 2025 2:25pm - 2:50pm IST
Hall 3
  Fireside Chat

2:50pm IST

Track 1 | Technology (Hall 3) | Session 3A: Fireside Chat: From Platforms to Products: Can GCCs Build the Data Pipelines that Power Scalable AI?
Tuesday April 22, 2025 2:50pm - 3:20pm IST
Hall 3
In the race to industrialize AI, building scalable models is only part of the story. The real differentiator lies in robust data pipelines that fuel intelligent platforms and enable product-grade AI. As GCCs move from experimentation to enterprise-grade AI, this session explores how they can design end-to-end data architectures that drive efficiency, resilience, and long-term business impact.
Tuesday April 22, 2025 2:50pm - 3:20pm IST
Hall 3
  Fireside Chat

3:00pm IST

Workshop 4: The AI Illusion: Without Process Intelligence, Are We Scaling Inefficiencies?
Tuesday April 22, 2025 3:00pm - 3:45pm IST
MR G.05 + MR G.06
AI without Process Intelligence is like acceleration without direction. In this power-packed session, discover how leading GCCs are fusing PI with AI to eliminate inefficiencies, drive smarter decisions, and build truly autonomous enterprises. Real use cases from Finance, Banking, and Supply Chain will show how AI + PI isn’t just smarter - it’s game-changing.
Speakers
avatar for Malhar Kamdar

Malhar Kamdar

Chief Customer Officer & Executive Leader - India, Celonis
Malhar is an alumnus of the London Business School and holds a MSc in Computer Engineering from the Swiss Federal Institute of Technology in Lausanne (EPFL). Prior to Celonis, he has held senior leadership roles at Oracle, BEA Systems and HP. Senior Executive with 20+ years of International... Read More →
Tuesday April 22, 2025 3:00pm - 3:45pm IST
MR G.05 + MR G.06
  Workshop

3:20pm IST

Networking Tea & Coffee
Tuesday April 22, 2025 3:20pm - 3:50pm IST
F&B Area
Networking Tea & Coffee
Tuesday April 22, 2025 3:20pm - 3:50pm IST
F&B Area
  Networking

3:55pm IST

Session IX: Leaders' Discussion: Agility, Innovation, or Something More: What’s the Real Currency of Future Talent?
Tuesday April 22, 2025 3:55pm - 4:30pm IST
Hall 3
As automation, emerging technologies, and shifting business models reshape industries, technical expertise alone won’t be enough. From critical thinking and complex problem-solving to adaptability, digital fluency, and cross-functional collaboration, the skills that drive success are rapidly shifting. How can businesses identify and cultivate these core competencies to build a future-ready talent pipeline? This session unpacks the essential skills that will define high-impact careers across industries and how organizations can stay ahead in the talent game.
Speakers
avatar for Balu Chaturvedula

Balu Chaturvedula

Senior Vice President (SVP) & Country Head, Walmart Global Tech
As the Senior Vice President (SVP) & Country Head, Balu leads Walmart Global Tech's vision in India—to drive a culture of innovation and support the delivery of delightful experiences for Walmart’s customers, members and associates.He oversees the building and deployment of scalable... Read More →
avatar for Sangeeta Kumar

Sangeeta Kumar

Managing Director & Chief Executive Officer, BNP Paribas India Solutions
Sangeeta Kumar is the Managing Director and Chief Executive Officer of BNP Paribas India Solutions Pvt. Ltd, the Global Capability Center of BNP Paribas S.A. She has over 30 years of industry experience including 17 years at Bank of America's (BofA) Capability Center. Sangeeta was... Read More →
avatar for Zahabiya Officewala

Zahabiya Officewala

Managing Director, M&G Global Services
Zahabiya Officewala joined M&G Global Services as Managing Director in November 2023.She is an accomplished leader with 30+ years of experience in developing strategies and executing corporate vision with a continuous focus on growth-centric solutions. She has expertise in influencing... Read More →
Tuesday April 22, 2025 3:55pm - 4:30pm IST
Hall 3
  Leeaders' Discussion

4:00pm IST

Workshop 5: Modern Global Capability Centres as Engines of Reinvention
Tuesday April 22, 2025 4:00pm - 4:45pm IST
MR G.05 + MR G.06
As the global landscape experiences significant changes driven by macroeconomic volatility, geopolitical disruptions, and rapid technological advancements, Global Capability Centers (GCCs) must reach a new level of performance. No longer merely back-office functions, they have evolved into strategic hubs of innovation, transformation, and value delivery. The next chapter calls for swift and large-scale reinvention. In this new economic order, the question is clear: can GCCs adapt to change and deliver value faster than ever before?
Speakers
UJ
KS
Tuesday April 22, 2025 4:00pm - 4:45pm IST
MR G.05 + MR G.06
  Workshop

4:30pm IST

Session X: Fireside Chat: The Great Mobility Convergence: When AI, 5G, and IoT Redefine Transportation
Tuesday April 22, 2025 4:30pm - 4:55pm IST
Hall 3
The roads are thinking, vehicles are deciding, and mobility is evolving beyond human intervention. As AI orchestrates real-time decisions, 5G enables instantaneous communication, and IoT turns infrastructure into a living network, transportation is transforming from a system of movement to an ecosystem of intelligence. This session unpacks how this convergence is rewriting the rules of speed, safety, and sustainability - driving us toward a future where mobility is not just smart, but sentient.
Tuesday April 22, 2025 4:30pm - 4:55pm IST
Hall 3
  Fireside Chat

4:55pm IST

Session XI: Keynote: The Future of Health and Healing: Confessions of an Optimist Physician
Tuesday April 22, 2025 4:55pm - 5:20pm IST
Hall 3
What if healing wasn’t just about medicine but about reprogramming our biology? From nanobots repairing cells to CRISPR rewriting DNA, the future of self-healing is closer than we think. Could we train our bodies to fight disease, regenerate organs, or even reverse aging? This session explores the cutting-edge fusion of technology and biology, where science fiction is rapidly becoming medical reality. It also exposes the reality check needed for achieving these goals and implementing at scale - health is a team sport and everyone must play together.
Speakers
avatar for Dr Sai Praveen Haranath

Dr Sai Praveen Haranath

Senior Pulmonologist & Intensivist , Apollo Hospitals, Hyderabad; SVP, Medical & Strategy, Apollo HealthAxis
Dr. Sai Praveen Haranath is an accomplished American Board-Certified expert in Internal Medicine, Pulmonary, and Critical Care Medicine. He is a Senior Consultant Pulmonologist and Critical Care Specialist at Apollo Hospitals, Jubilee Hills, Hyderabad, India, where he also serves... Read More →
Tuesday April 22, 2025 4:55pm - 5:20pm IST
Hall 3
  Keynote

5:20pm IST

Session XII: Fireside Chat: Rewriting the Rules: What If Leadership Meant Breaking Everything That Works?
Tuesday April 22, 2025 5:20pm - 5:45pm IST
Hall 3
What if the biggest threat to your success is what’s already working? In a world where disruption moves faster than strategy, great leaders don’t just adapt, they dismantle, rethink, and rebuild before they’re forced to. This session dives into the bold, uncomfortable, and game-changing choices that separate leaders from followers. Are you ready to break what’s working today to build what’s unstoppable tomorrow?
Moderators
avatar for Amit Kalra

Amit Kalra

Head GBS, Swiss Re Global Business Solutions India Private Limited
As Managing Director at Swiss Re group, Amit Kalra has more than 20 years of global leadership experience in financial services industry. He leads Swiss Re's Global Business Solutions division, which offers groupwide capabilities of Global Procurement, Digital Services for employees... Read More →
Speakers
avatar for Rajat Raheja

Rajat Raheja

Division President, Amdocs
Rajat leads the Global Operations of Amdocs consisting of 80+ sites across geographies. He is responsible for driving organization’s global site strategy and ensuring seamless operations of workplaces. Additionally, Rajat is the Division President of Amdocs India. In his role, he... Read More →
PK
Tuesday April 22, 2025 5:20pm - 5:45pm IST
Hall 3
  Fireside Chat

5:45pm IST

Session XIII: Closing Keynote: Riding the Lightning: Sparking Teams, Igniting Change
Tuesday April 22, 2025 5:45pm - 6:15pm IST
Hall 3
In a world of tech turbulence, bold leaders don’t just survive the storm-they harness it. Discover how vision, agility, and the power of unstoppable teams can turn disruption into your greatest advantage. Lead with purpose, adapt with speed, and ignite transformation in your GCC.
Speakers
avatar for R Gopalakrishnan

R Gopalakrishnan

Author and Corporate Advisor; CEO, The Mindworks
R Gopalakrishnan studied physics at Kolkata University, engineering at IIT Kharagpur and attended the Advanced Management Program at Harvard Business School. He has been a professional manager from 1967. He has servedas Chairman of Unilever Arabia, as MD of Brooke Bond Lipton and... Read More →
Tuesday April 22, 2025 5:45pm - 6:15pm IST
Hall 3
  Fireside Chat

6:30pm IST

GCC Awards 2025
Tuesday April 22, 2025 6:30pm - 7:00pm IST
Hall 3
GCC Awards 2025
Tuesday April 22, 2025 6:30pm - 7:00pm IST
Hall 3
  Awards

7:00pm IST

Musical Evening & Gala Dinner
Tuesday April 22, 2025 7:00pm - 10:00pm IST
Lawns
Musical Evening & Gala Dinner
Tuesday April 22, 2025 7:00pm - 10:00pm IST
Lawns
  Networking
 
Wednesday, April 23
 

8:00am IST

Arrival and Registration at Hyderabad International Convention Centre
Wednesday April 23, 2025 8:00am - 9:00am IST
Pre-Function Area
Arrival and Registration at Hyderabad International Convention Centre
Wednesday April 23, 2025 8:00am - 9:00am IST
Pre-Function Area
  Registration

9:15am IST

Welcome to nasscom GCC Summit 2025
Wednesday April 23, 2025 9:15am - 9:30am IST
Hall 3
Welcome to nasscom GCC Summit 2025
Wednesday April 23, 2025 9:15am - 9:30am IST
Hall 3
  Welcome

9:30am IST

Session XIV: Fireside Chat: The Road to Expansion: Will the National Framework Define the Future of GCCs in India?
Wednesday April 23, 2025 9:30am - 9:55am IST
Hall 3
India’s GCC evolution is entering a new phase - one that goes beyond metros to unlock the potential of emerging cities. With policy reforms, infrastructure incentives, and a push for distributed growth, the national framework aims to position India as a truly scalable, innovation-driven GCC powerhouse. This session explores how strategic interventions are shaping the next wave of expansion, driving high-value capabilities, and redefining India’s global leadership in enterprise transformation.
Moderators
avatar for Rajesh Nambiar

Rajesh Nambiar

President, Nasscom
Rajesh Nambiar is the President of Nasscom since October 2024. With over three decades of rich experience in enterprise technologies, Mr. Nambiar is a veteran in the global technology landscape. He has played a pivotal role in driving digital transformations and building successful... Read More →
Speakers
SK
Wednesday April 23, 2025 9:30am - 9:55am IST
Hall 3
  Fireside Chat

9:55am IST

Session XV: Keynote: Trendspotting the Future: What’s Next in Tech, Business, and Industry Reinvention?
Wednesday April 23, 2025 9:55am - 10:20am IST
Hall 3
Disruption is no longer a phase - it’s the playbook. As technology, business models, and industries undergo rapid reinvention, what signals point to the next big shift? In this session, we decode emerging trends, game-changing innovations, and the strategic bets shaping the future. The question isn’t what’s changing - it’s how fast you can adapt.
Speakers
avatar for Stanton Jones

Stanton Jones

Distinguished Analyst, ISG
Stanton helps enterprise technology leaders, service providers and buy- and sell-side professionals make sense of the global IT services sector. Stanton's weekly briefing - the Index Insider - is read by thousands of industry stakeholders each week.
Wednesday April 23, 2025 9:55am - 10:20am IST
Hall 3
  Keynote

10:20am IST

Session XVI: Keynote: Jobs vs. Skills: Is India’s Education and Training Model Future-Proof?
Wednesday April 23, 2025 10:20am - 10:40am IST
Hall 3
As AI and automation transform industries, is India’s education system keeping up? With enterprises demanding adaptable, tech-driven talent, the gap between degrees and employability is widening. In this session, we explore how industry-academia collaboration and reimagined learning models can future-proof India’s workforce.
Wednesday April 23, 2025 10:20am - 10:40am IST
Hall 3
  Keynote

10:40am IST

Networking Tea & Coffee
Wednesday April 23, 2025 10:40am - 11:15am IST
F&B Area
Networking Tea & Coffee
Wednesday April 23, 2025 10:40am - 11:15am IST
F&B Area
  Networking

11:15am IST

Session XVII: Fireside Chat: The Cloud Conundrum: Balancing Agility, Resilience, and Competitive Edge
Wednesday April 23, 2025 11:15am - 11:40am IST
Hall 3
In the cloud economy, speed wins- but stability sustains. As enterprises push for hyper-agility, the risk of complexity, cost creep, and security gaps grows. Can businesses scale fast without losing control? This session dives into how leaders are engineering cloud strategies that balance agility with resilience- turning the cloud from a tool into a true competitive weapon.
Wednesday April 23, 2025 11:15am - 11:40am IST
Hall 3
  Fireside Chat

11:40am IST

Session XVIII: Fireside Chat: The Cyber-Resilient Enterprise: What Will Define the Secure Businesses of the Future?
Wednesday April 23, 2025 11:40am - 12:05pm IST
Hall 3
In an era where cyber risk is business risk, resilience is a boardroom mandate. As attacks grow more targeted and compliance demands intensify, resilience must be built, not bolted on. This session explores how leaders are embedding zero-trust security, AI-driven threat intelligence, and real-time risk management into the core of their operations to stay secure, competitive, and always ahead.
Wednesday April 23, 2025 11:40am - 12:05pm IST
Hall 3
  Fireside Chat

12:05pm IST

Session XIX: Leaders' Discussion: The Transformation Blueprint: How GCCs Are Redefining Agility and Risk Management
Wednesday April 23, 2025 12:05pm - 12:35pm IST
Hall 3
Agility and risk management are no longer trade-offs - they're twin imperatives. GCCs are reengineering enterprise resilience, building real-time risk intelligence, and enabling rapid pivots in an unpredictable world. This session explores how they are becoming the ultimate shock absorbers - anticipating disruptions, adapting at speed, and transforming risk into opportunity.
Wednesday April 23, 2025 12:05pm - 12:35pm IST
Hall 3
  Leaders' Discussion

12:35pm IST

Session XX: Fireside Chat: Will AI-First CX Set a New Benchmark for Front Office Excellence?
Wednesday April 23, 2025 12:35pm - 1:00pm IST
Hall 3
The front office is no longer just about service - it’s about foresight. AI is shifting CX from reactive to predictive, from transactional to intuitive. Can businesses turn every customer interaction into an opportunity for real-time value creation? This session unpacks how AI-driven CX is setting new benchmarks in engagement, efficiency, and competitive edge.
Wednesday April 23, 2025 12:35pm - 1:00pm IST
Hall 3
  Fireside Chat

1:00pm IST

Networking Lunch
Wednesday April 23, 2025 1:00pm - 2:00pm IST
F&B Area
Networking Lunch
Wednesday April 23, 2025 1:00pm - 2:00pm IST
F&B Area
  Networking

2:00pm IST

Story/Activity
Wednesday April 23, 2025 2:00pm - 2:10pm IST
Hall 3
Story/Activity
Wednesday April 23, 2025 2:00pm - 2:10pm IST
Hall 3
  Story

2:10pm IST

Session XXI: Fireside Chat: Investing in the AI Economy: Capital, Creativity, and Competitive Edge
Wednesday April 23, 2025 2:10pm - 2:35pm IST
Hall 3
As AI reshapes industries and business models, capital is flowing toward new frontiers of innovation. This session will explore how AI is influencing investment decisions, which sectors are poised to attract the most AI-driven capital in the next decade, and how venture capital can balance the promise of AI-driven growth with sustainable value creation. It will also examine how targeted incentives for R&D and stronger intellectual property frameworks can accelerate AI-driven innovation in India.
Moderators
avatar for Ruchika Panesar

Ruchika Panesar

Country Head - India, NatWest Group
Ruchika Panesar heads the India hub of NatWest Group, a leading bank in the UK. As Country Head, India, she spearheads the design and execution of strategic initiatives in collaboration with senior leaders across the Bank, with an emphasis on delivering world class experiences for... Read More →
Speakers
avatar for Rajan Anandan

Rajan Anandan

Managing Director, Peak XV & Surge
As part of the leadership team at Peak XV Partners, Rajan is focusing on developing Surge into the world's top scale-up program for startups by acting as an investment advisor and mentor to the programme's founders.Surge aims to engineer rapid early progress for startups, by enabling... Read More →
Wednesday April 23, 2025 2:10pm - 2:35pm IST
Hall 3
  Fireside Chat

2:35pm IST

Session XXII: Leaders' Discussion: What Will Define Success for GCCs in the Next Decade?
Wednesday April 23, 2025 2:35pm - 3:05pm IST
Hall 3
Success for GCCs is no longer defined by scale or efficiency, it’s about influence, innovation, and enterprise-wide impact. As they take on larger mandates, how can GCCs measure their real value - whether in shaping global strategy, driving customer experience, or building future-ready talent? This session will challenge conventional metrics and explore where GCCs can lead in redefining business success.
Wednesday April 23, 2025 2:35pm - 3:05pm IST
Hall 3
  Leaders' Discussion

3:05pm IST

Session XXIII: Fireside Chat: From Molecules to Miracles: AI, Innovation & the Future of Drug Discovery
Wednesday April 23, 2025 3:05pm - 3:35pm IST
Hall 3
The next frontier of medicine is being shaped by AI-driven drug discovery, precision therapies, and groundbreaking innovations in biotechnology. In this fireside chat, we dive into how AI is revolutionizing R&D, the role of genomics in hyper-personalized treatments, and how technologies like 3D printing are redefining drug development and delivery. As science and technology converge, what will the future of medicine look like-and how fast can we get there?
Moderators
avatar for Rajesh Nambiar

Rajesh Nambiar

President, Nasscom
Rajesh Nambiar is the President of Nasscom since October 2024. With over three decades of rich experience in enterprise technologies, Mr. Nambiar is a veteran in the global technology landscape. He has played a pivotal role in driving digital transformations and building successful... Read More →
Speakers
avatar for G V Prasad

G V Prasad

Co-Chairman & MD, Dr. Reddy's Laboratories Ltd.
Prasad holds a graduate degree in Industrial Administration from Purdue University and is an undergraduate in chemical engineering from Illinois Institute of Technology, Chicago. He has been part of the Dr Reddy’s group as a board member from the year 1986 and in a full-time role... Read More →
Wednesday April 23, 2025 3:05pm - 3:35pm IST
Hall 3
  Fireside Chat

3:35pm IST

Session XXIV: Closing Keynote: From Test Tubes to Turnover: The Billion-Dollar Chemistry of Grit and Innovation
Wednesday April 23, 2025 3:35pm - 4:05pm IST
Hall 3
Discover how Dr Velumani transformed ₹500 into a ₹5000 crore healthcare empire. This session unpacks the bold moves, frugal mindset, and relentless focus that fueled Thyrocare’s rise – and offers actionable insights for GCCs seeking to scale innovation and resilience in a dynamic world.
Wednesday April 23, 2025 3:35pm - 4:05pm IST
Hall 3
  Keynote

4:05pm IST

Closing Remarks & Future Directions
Wednesday April 23, 2025 4:05pm - 4:10pm IST
Hall 3
Closing Remarks & Future Directions
Wednesday April 23, 2025 4:05pm - 4:10pm IST
Hall 3
  Closing
 
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